Module 2-4: The Back-End Sales Experience – Predictable Profits Members Area

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The Back End Sales Experience

[headline style="1" font_size="40" font_color="%2337a5d7" align="center"]The Back End Sales Experience[/headline]

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Boost referrals, repeat business and testimonials with a powerful Back-End Sales Experience.

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[text_block style="style_1.png" align="left"]<p style="text-align: center;">Boost referrals, repeat business and testimonials with a powerful Back-End Sales Experience.</p>[/text_block]

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[video_player type="embed" width="800" height="450" align="center" margin_top="0" margin_bottom="0"]<img src="http://pprofitsmember.wpengine.com/wp-content/themes/optimizePressTheme/lib/images/video_placeholder.png" alt="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" width="1" height="1" />[/video_player]

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LESSON TASKS

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Evaluate your back-end sales experience
Identify your Friction Points
Create an action plan for a “WOW!” Back-End Experience for going beyond a simple “transactional experience” by connecting your customers with an “emotional experience” by letting your customers feel special, valued and appreciated

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[op_liveeditor_elements] <div class="row element-container cf " >[op_liveeditor_element data-style=""][bullet_block  large_icon="68.png" width="" alignment="left" font_size="16" font_color="#788596"]<ul><li>Evaluate your back-end sales experience</li><li>Identify your Friction Points</li><li>Create an action plan for a "WOW!" Back-End Experience for going beyond a simple "transactional experience" by connecting your customers with an "emotional experience" by letting your customers feel special, valued and appreciated</li></ul>[/bullet_block][/op_liveeditor_element]</div>[/op_liveeditor_elements]

[feature_box style="31" title="LESSON%20TASKS" font_size="20" font_color="%234d5560" content_font_color="%23788596" top_padding="30" bottom_padding="10" left_padding="30" right_padding="30" alignment="center"]#OP_CHILD_ELEMENTS#  [/feature_box]

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Lesson 4:The Back End Sales Experience

[news_bar style="1" color="#3F858C" feature_text="Lesson%204:" main_text="The%20Back%20End%20Sales%20Experience"][/news_bar]

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[text_block style=”style_1.png” align=”right” font_size=”15″ font_style=”300″ font_color=”%23c0c0c0″ font_spacing=”0″ font_shadow=”none” top_padding=”10″]Lesson Level: Intermediate/Advanced[/text_block]

[text_block style="style_1.png" align="right" font_size="15" font_style="300" font_color="%23c0c0c0" font_spacing="0" font_shadow="none" top_padding="10"]<strong>Lesson Level:</strong>  Intermediate/Advanced[/text_block]

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[text_block style="style_1.png" align="right" font_size="15" font_style="300" font_color="%23c0c0c0" font_spacing="0" font_shadow="none" top_padding="10"]<strong>Lesson Length:</strong>  12m 25 sec[/text_block]

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LESSON BRIEF

[op_liveeditor_element data-style=””][text_block style=”undefined” align=”left” font_color=”%23788596″]Remember that the customers have all the power.

We live in a day and age where customers want to feel valued, special and appreciated – and with the back end sales experience, this is where you have to ask yourself the questions:

What are you doing to make sure your customers, clients, and patients are feeling special, valued, and appreciated?
What else could you be doing to help them get the best result possible and ensure they have an outstanding experience with your company?
How can you “WOW!” your customers after they’ve done business with you, and do something for them that’s totally unexpected – yet memorable – to earn their trust, repeat business, and referrals?

Meet this demand – with a powerful Back-End Sales Experience – and you get rewarded with loyalty, referrals, and repeat business – positioning you as your market’s dominating player.[/text_block][/op_liveeditor_element]

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[op_liveeditor_elements] <div class="row element-container cf " >[op_liveeditor_element data-style=""][text_block style="undefined" align="left" font_color="%23788596"]Remember that the customers have all the power.</p>
<p>We live in a day and age where customers want to feel valued, special and appreciated – and with the back end sales experience, this is where you have to ask yourself the questions:<br />
<ul><br />
	<li>What are you doing to make sure your customers, clients, and patients are feeling special, valued, and appreciated?</li><br />
	<li>What else could you be doing to help them get the best result possible and ensure they have an outstanding experience with your company?</li><br />
	<li>How can you “WOW!” your customers after they’ve done business with you, and do something for them that’s totally unexpected – yet memorable – to earn their trust, repeat business, and referrals?</li><br />
</ul><br />
Meet this demand – with a powerful Back-End Sales Experience – and you get rewarded with loyalty, referrals, and repeat business – positioning you as your market’s dominating player.[/text_block][/op_liveeditor_element]</div>[/op_liveeditor_elements]

[feature_box style="31" title="LESSON%20BRIEF" font_size="20" font_color="%234d5560" alignment="center"]#OP_CHILD_ELEMENTS#  [/feature_box]

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Downloads

The Back-End Experience Worksheet (via Google Spreadsheets)

Before Using Go to File -> Make a Copy …
Click on the tab at the bottom of the document called “The Back End Sales Experience”
The Back-End Experience (Worksheet Instructions)

[file_download style="2"][download title="The%20Back-End%20Experience%20Worksheet%20(via%20Google%20Spreadsheets)" icon="style1-File-64×64.png" file="https://docs.google.com/spreadsheets/d/1kJSCeH9SGD34pRerJR_0UKlvFO8Iv9jVN2gaGR6rIYE/edit?usp=sharing" package="" level="" new_window="Y"]Before%20Using%20Go%20to%20File%20-%3E%20Make%20a%20Copy%20…%20%3Cbr%2F%3EClick%20on%20the%20tab%20at%20the%20bottom%20of%20the%20document%20called%20%22The%20Back%20End%20Sales%20Experience%22[/download][download title="The%20Back-End%20Experience%20(Worksheet%20Instructions)" icon="style1-Pdf-64×64.png" file="https://drive.google.com/file/d/0B_BPa9jyLXxQNDd3dTFvQlNCYVhVOEs1MFlOeEVLUnVqNWJr/view?usp=sharing" package="" level="" new_window="Y"][/download][/file_download]

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NEXT LESSON

[op_liveeditor_element data-style=””][text_block style=”undefined” align=”center” font_size=”20″ font_style=”bold” font_color=”%234d5560″]Lesson 5: Stick Strategies[/text_block][/op_liveeditor_element]

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— SPACER —

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80% Complete

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— SPACER —

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[op_liveeditor_element data-style=””][text_block style=”style_1.png” align=”left” font_color=”%23788596″]Discover 7 strategies for attracting, converting and keeping customers.[/text_block][/op_liveeditor_element]

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Next Lesson

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— SPACER —

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Back to Module 2

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[op_liveeditor_elements] <div class="row element-container cf " >[op_liveeditor_element data-style=""][text_block style="undefined" align="center" font_size="20" font_style="bold" font_color="%234d5560"]Lesson 5:  Stick Strategies[/text_block][/op_liveeditor_element]</div><div class="row element-container cf " >[op_liveeditor_element data-style=""][vertical_spacing height="15"][/op_liveeditor_element]</div><div class="row element-container cf " >[op_liveeditor_element data-style=""][progress_bar style="1" color="#c0c6ce" percentage="80"]Complete[/progress_bar][/op_liveeditor_element]</div><div class="row element-container cf " >[op_liveeditor_element data-style=""][vertical_spacing height="15"][/op_liveeditor_element]</div><div class="row element-container cf " >[op_liveeditor_element data-style=""][text_block style="style_1.png" align="left" font_color="%23788596"]Discover 7 strategies for attracting, converting and keeping customers.[/text_block][/op_liveeditor_element]</div><div class="row element-container cf " >[op_liveeditor_element data-style=""][button_1 text="Next%20Lesson" text_size="20" text_color="#ffffff" text_bold="Y" text_letter_spacing="0" subtext_panel="N" text_shadow_panel="N" styling_width="10" styling_height="10" styling_border_color="#268c79" styling_border_size="0" styling_border_radius="6" styling_border_opacity="100" styling_gradient_start_color="#2ab89d" drop_shadow_panel="Y" drop_shadow_vertical="3" drop_shadow_horizontal="0" drop_shadow_blur="0" drop_shadow_spread="0" drop_shadow_color="#268c79" drop_shadow_opacity="50" inset_shadow_panel="N" align="center" href="http://pprofitsmember.wpengine.com/training-program-home/module-2/stick-strategies/"/][/op_liveeditor_element]</div><div class="row element-container cf " >[op_liveeditor_element data-style=""][vertical_spacing height="15"][/op_liveeditor_element]</div><div class="row element-container cf " >[op_liveeditor_element data-style=""][button_1 text="Back%20to%20Module%202" text_size="20" text_color="#ffffff" text_bold="Y" text_letter_spacing="0" subtext_panel="N" text_shadow_panel="N" styling_width="10" styling_height="10" styling_border_color="#268c79" styling_border_size="0" styling_border_radius="6" styling_border_opacity="100" styling_gradient_start_color="#2ab89d" drop_shadow_panel="Y" drop_shadow_vertical="3" drop_shadow_horizontal="0" drop_shadow_blur="0" drop_shadow_spread="0" drop_shadow_color="#268c79" drop_shadow_opacity="50" inset_shadow_panel="N" align="center" href="http://pprofitsmember.wpengine.com/training-program-home/module-2/"/][/op_liveeditor_element]</div>[/op_liveeditor_elements]

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What was your biggest takeaway from this video? Please share below…

[headline style="13" font_size="18" align="center" headline_tag="h2"]What was your biggest takeaway from this video?  Please share below…[/headline]

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The Back End Sales Experience

LESSON TASKS

LESSON BRIEF

Downloads

NEXT LESSON

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